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Welcome to Best Cutlery Store at ultimatediningset.com. These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium tableware collections. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Acceptance of Terms

By browsing and purchasing from ultimatediningset.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1.2 Intellectual Property Rights

All content on this website, including product designs, descriptions, images, and the Best Cutlery Store name, are the exclusive property of our company and protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take great care in crafting accurate descriptions for our premium tableware including:

  • Glassware (Champagne Flutes, Coffee Glasses, etc.)
  • Dinnerware (Dinner Plates, Bowls, etc.)
  • Specialty items (Gin Gifts, DPS Tableware, etc.)

While we strive for accuracy, slight variations in color or design may occur, especially in our hand-blown glass collections.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by sending a confirmation email. We carefully hand-pack each order within 1-2 business days.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. You confirm that the payment method used is yours or you have authorization to use it.

3.3 Pricing

All prices are in USD. While we check accuracy, errors may occur. We reserve the right to cancel orders resulting from pricing errors.

4. Shipping Policy

4.1 Shipping Areas

We ship to most regions except certain restricted areas in Asia and remote locations. Customers are responsible for any import duties or taxes.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after dispatch
  • Free Shipping: For orders over $50 via EMS, arriving within 15-25 business days after dispatch

4.3 Delivery Issues

While we partner with reliable carriers, delays may occur. We’re not liable for delays beyond our control. Please ensure your shipping address is accurate.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return window from delivery date for unused items in original packaging with all protective materials. Non-returnable items include:

  • Personalized/monogrammed items (e.g., engraved Gin Gifts)
  • Opened or used tableware sets (DPS Tableware collections)
  • Final sale items

5.2 Return Process

  1. Email [email protected] within 15 days of delivery
  2. Receive return authorization within 2 business days
  3. Repack items securely in original packaging
  4. Ship to our Savannah address via insured carrier

Return shipping costs are the customer’s responsibility unless the return results from our error.

5.3 Refunds

Refunds are processed within 5 business days after we receive and inspect your return. Original shipping fees are non-refundable.

6. Customer Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your credentials and all activities under your account.

6.2 Accurate Information

You must provide current, complete, and accurate purchase and account information.

6.3 Prohibited Uses

You may not use our site:

  • For any unlawful purpose
  • To harm or attempt to harm minors
  • To transmit spam or malicious code

7. Limitation of Liability

Best Cutlery Store shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use or inability to use our products
  • Unauthorized access to your transmissions
  • Any third party conduct

Our total liability for any claim related to these terms shall not exceed the amount you paid for the product(s) in question.

8. Governing Law

These Terms shall be governed by the laws of the State of Georgia, USA, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use constitutes acceptance of modified terms.

10. Contact Information

For questions about these Terms, please contact:

Best Cutlery Store
707 Leaning Oaks Dr
Savannah, US 31410
Email: [email protected]