At Best Cutlery Store, we approach shipping and returns with the same artisanal care we apply to crafting our premium tableware collections. Below you’ll find all the details about our delivery options and our elegant return solutions.

Shipping Information

Order Processing

We carefully hand-pack each order within 1-2 business days of receiving it, treating your tableware with the same precision we apply to our hand-blown glassware.

Shipping Methods

  • Standard Shipping ($12.95): Shipped via DHL or FedEx, arriving within 10-15 business days after dispatch
  • Free Shipping (orders over $50): Shipped via EMS, arriving within 15-25 business days after dispatch

Please note we cannot ship to certain restricted regions in Asia and remote locations.

Our Return Commitment

Should any of our premium tableware not meet your expectations, we offer a refined return process designed for your complete satisfaction.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all protective materials
  • Non-Returnable Items:
    • Personalized or monogrammed items (including engraved Gin Gifts)
    • Opened or used tableware sets (DPS Tableware collections)
    • Items marked as final sale

The Return Process

Our return process is as straightforward as setting a proper table:

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order. Use our template below for prompt service.
  2. Receive Authorization: Our customer service team will respond within 2 business days with return instructions and an RMA number.
  3. Package Securely: Repack items in original packaging with all protective materials, as if shipping fragile champagne coupes.
  4. Ship Your Return: Send to our Savannah address via insured carrier. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Best Cutlery Store Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

  • Item(s) for Return: [Product Name(s) and Quantity]
  • Reason for Return: [Please specify]
  • Preferred Resolution: [Refund/Exchange – if exchange, specify desired item]
  • Original Payment Method: [Visa/MasterCard/JCB/PayPal – last 4 digits only]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Processing

  • Timing: Processed within 5 business days after we receive and inspect your return
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Original shipping fees are non-refundable
  • Notification: You will receive email confirmation when your refund is processed

Exchange Procedure

For exchanges (subject to availability):

  • Follow the standard return process above
  • Clearly state your desired replacement item(s)
  • Any price differences will be charged or refunded accordingly
  • Standard shipping fees apply for the new item(s)

Special Circumstances

Damaged or Incorrect Items

If you receive damaged goods or incorrect items (like cereal bowls instead of dessert plates), contact us immediately at [email protected] with photos of the issue. We will arrange for expedited replacement at no cost to you.

International Returns

For customers outside the U.S. (excluding restricted regions):

  • Return shipping costs are the customer’s responsibility
  • Customs forms must be marked as “Returned Goods” to avoid duties
  • Allow additional processing time for international transactions

We approach every return with the same attention to detail we apply to selecting each piece in our collections. For any questions about our policy, contact our Savannah team at [email protected].