At Best Cutlery Store, we take as much care in crafting our return policy as we do in selecting each piece of our premium tableware collections. Should any item not meet your expectations, we offer an elegant solution to ensure your complete satisfaction.

Our Return Commitment

We accept returns and exchanges within 15 days of delivery for most items in their original, unused condition with all packaging intact. Each return is handled with the same precision we apply to our hand-blown glassware.

Non-Returnable Items

To maintain our high standards of hygiene and quality, the following cannot be returned:

  • Personalized or monogrammed items (including engraved Gin Gifts)
  • Any opened or used tableware sets (DPS Tableware collections)
  • Items marked as final sale

The Return Process

Our return process is as straightforward as setting a proper table:

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order. Use our template below for prompt service.
  2. Receive Authorization: Our customer service team will respond within 2 business days with return instructions and an RMA number.
  3. Package Securely: Repack items in original packaging with all protective materials, as if shipping fragile champagne coupes.
  4. Ship Your Return: Send to our Savannah address via insured carrier. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

  • Refunds are processed within 5 business days
  • Original shipping fees are non-refundable
  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You will receive email confirmation when your refund is processed

Exchange Procedure

For exchanges (subject to availability):

  1. Follow the standard return process above
  2. Clearly state your desired replacement item(s)
  3. Any price differences will be charged or refunded accordingly
  4. Standard shipping fees apply for the new item(s)

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Best Cutlery Store Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

Item(s) for Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange – if exchange, specify desired item]
Original Payment Method: [Visa/MasterCard/JCB/PayPal – last 4 digits only]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Damaged or Incorrect Items

If you receive damaged goods or incorrect items (like cereal bowls instead of dessert plates), contact us immediately at [email protected] with photos of the issue. We will arrange for expedited replacement at no cost to you.

International Returns

For customers outside the U.S. (excluding restricted regions):

  • Return shipping costs are the customer’s responsibility
  • Customs forms must be marked as “Returned Goods” to avoid duties
  • Allow additional processing time for international transactions

We approach every return with the same artisanal care we apply to crafting our tableware collections. For any questions about our policy, contact our Savannah team at [email protected].