At Best Cutlery Store, we believe in creating exceptional dining experiences – from our handcrafted tableware to our thoughtful customer service. Below you’ll find answers to common questions about our products and services.
About Our Products
What makes your tableware special?
Our collection is curated for discerning customers who appreciate artisanal craftsmanship. Each piece is selected for its elegance, functionality, and ability to elevate dining experiences – from hand-blown champagne glasses to artisanal cereal bowls.
Are your products suitable for commercial use (restaurants, hotels)?
Absolutely. Many of our professional clients choose our DPS Tableware line and durable dinnerware collections for their establishments. The same craftsmanship that makes our pieces beautiful also ensures their longevity in demanding environments.
Do you offer gift-ready packaging?
Yes! Most of our items arrive in elegant presentation boxes, particularly those in our Beer Gifts and Gin Gifts collections. For special occasions, we can include handwritten notes upon request.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account for faster future purchases and order tracking. We never store your payment information for security reasons.
Can I modify my order after placement?
We process orders quickly to ensure timely delivery. Please email [email protected] immediately if you need changes, and we’ll do our best to accommodate your request before shipment.
Shipping & Delivery
What shipping methods do you offer?
- Standard Shipping ($12.95): Expedited delivery via DHL/FedEx (10-15 days after dispatch)
- Free Shipping (Orders over $50): EMS service (15-25 days after dispatch)
Processing time is 1-2 business days for all orders.
Do you ship to my country?
We ship worldwide except some Asian countries and remote areas. During checkout, our system will automatically confirm if we can deliver to your address.
How are fragile items packaged?
Champagne flutes, cappuccino cups, and other delicate pieces receive special protective wrapping with cushioning materials and rigid packaging to ensure safe arrival.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unused, in original packaging, and accompanied by proof of purchase. Please email us at [email protected] to initiate a return.
What if my item arrives damaged?
While rare due to our careful packaging, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We’ll arrange for a replacement or refund immediately.
Can I exchange an item for a different product?
Certainly. Return the original item following our standard return process, then place a new order for your desired product. For assistance, our customer service team can guide you through this process.
Additional Assistance
For questions not covered here or personalized assistance, please contact our Savannah-based team at [email protected]. We typically respond within 24 hours and are happy to help with special requests, bulk orders, or unique gifting needs.
Thank you for choosing Best Cutlery Store, where we deliver more than tableware – we deliver the promise of beautiful moments shared around the table.